Last mile delivery refers to the final leg of the delivery journey, where goods are transported from a transportation hub or distribution center to the end customer’s location. It is the last and final stage of the delivery process and is crucial in ensuring customer satisfaction, as it involves getting the product to the customer’s door. In the context of e-commerce, last mile delivery is especially important as customers expect quick and efficient delivery services.
This final stage of delivery can be complicated due to factors such as traffic, limited access to certain locations, limited operating hours, and the need for specialized vehicles or delivery personnel. As a result, many companies are turning to innovative solutions to improve the efficiency and reliability of their last mile delivery operations, including the use of drones, self-driving vehicles, and crowd-sourced delivery services.
In short, last mile delivery refers to the delivery of goods from a transportation hub to the end customer’s location and is considered the most critical and customer-facing part of the delivery process.